Customer support

We recommend reviewing our FAQ for commonly asked questions. If you have additional questions, please contact our support team at: support@openbucks.com or complete our support form here.

Openbucks is a payment gateway that enables online merchants to accept cash and retailer gift cards as a form of payment from consumers who do not use bank accounts or credit cards to transact online. Openbucks has over 60,000+ servicing payment locations via CVS/Pharmacy, Dollar General, paysafecard and Pacific Coffee. Openbucks services 2,000+ online merchants directly or via PSP's and aggregators.

The following payment methods are available by region. NOTE: Not all methods are available on all sites so we advise that you check the website you are purchasing from first (usually under “Cash and Gift Cards” or “More Options” button on the merchant checkout).

Pay using gift cards:

United States ($USD):
Plastic CVS/Pharmacy gift cards purchased at a physical CVS Pharmacy location
Plastic Dollar General gift cards purchased at a physical Dollar General location
Obucks cards purchased from an authorized Obucks distributor
paysafecard available at 55,000+ locations

Hong Kong ($HKD):
Plastic Pacific Coffee gift cards purchased at a physical Pacific Coffee location

In addition, we require that the cards are purchased from one of the outlets above, either directly by you, or by a member of your household who has given you explicit authorization to use the card on Openbucks.

Accordingly, here are a few examples of cards that are NOT accepted by the Openbucks Service:
Any form of digital cards, a.k.a. e-gift cards (with the exception of Obucks cards and Openbucks customer service cards)
Cards purchased online, even from an authorised distributor
Cards purchased from a secondary marketplace
Cards purchased or traded on a peer-to-peer platform
Cards traded with you in exchange for good or services or any other consideration
Cards given to you by friends or relatives living in a different location

Find a location

1. 1. Select "Cash and Gift Cards" from the merchant checkout and you'll be redirected to Openbucks
2. 2. Select a gift card method such as CVS/Pharmacy on the Openbucks payment page
3. 3. Enter your gift card number and PIN when prompted
4. NOTE: You may use up to 5 gift cards of the same brand to complete a purchase

Any balance left over on your card(s) is yours to use. You can use it again on any online merchant that accepts Openbucks as a form of payment or simply keep it and spend it at the retailer store.

As long as your cards are of the same brand, you may combine up to 5 cards to complete a transaction. Please note that all the cards need to be from the same brand (i.e you cannot use a Dollar General card and CVS/Pharmacy card on the same transaction).

Openbucks has a monthly spending limit for unverified Openbucks users. When you reach the spending limit, you need to bring your account to ID-verified status, which will lift your monthly limit. We require this to ensure that Openbucks remains a safe and secure payment gateway for our customers and merchants. Alternatively, you can postpone your spending to the following month.

Requirements to get ID verified means that you will be required to upload a government-issued photo ID. The photo ID must be valid and display your current address.

• • Driver's license
• • Passport
• • State-issued ID card
• • Any other government-issued photo ID

A member of our support team will contact you at the email provided with confirmation that your account is upgraded to ID-verified status. From there, you will be able to continue purchasing through Openbucks with a higher monthly limit. Please note that ID-verified status does not guarantee that all future transactions will be accepted: we may still, at our discretion, decline transactions based on confidential criteria for the management of risk and the protection of Openbucks, our customers, and our merchants and retail partners.

Please note that all Openbucks transactions are final and cannot be canceled, refunded or charged back. If there is a problem in delivering your goods, please email support@openbucks.com and a member of our team will be glad to assist you.

If there is a problem with delivery of your goods, please email support@openbucks.com and a member of our team will be glad to assist you.

The oBucks card (sometimes called oBucks code) is a digital prepaid card issued by Openbucks Corp. and is redeemable in over 1,000+ online games.

NOTE: Not all methods are available on all sites so we advise that you check the website you are purchasing from first (usually under “Cash and Gift Cards” or “More Options” button on the merchant checkout). For a list of Openbucks accepted merchants please visit our oBucks merchant list here.

1. 1. Go to the merchant checkout and select the Openbucks payment button (usually under “Cash and Gift Cards” or “More Options” button on the merchant checkout)
2. 2. You'll be redirected to Openbucks to select the “oBucks” payment option
3. 3. Enter your oBucks card and PIN number when prompted to redeem

To check your oBucks card balance, please visit: here.

oBucks gift cards (“GCs”) are issued and processed by Openbucks Corp. No expiration date or service fee to redeem. Except as required by law, GCs cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods using Openbucks. Openbuck is not responsible if a GC is lost, stolen, destroyed or used without permission. No returns or refunds accepted. For FAQ and a list of eligible merchants visit: customer support. To check GC balance visit: oBucks balance. For questions contact: support@openbucks.com. For terms of use visit: terms of use and for privacy policy visit: privacy policy. Openbucks, oBucks and their logos are trademarks of Openbucks Corp. All other trademarks are the property of their respective owners.

If you have questions about your oBucks card, please contact our Support team at: support@openbucks.com.

If you are having trouble redeeming your card, please contact our Support team at: support@openbucks.com.

Please note that all Openbucks transactions are final and cannot be canceled, refunded or charged back. If there is a problem with the delivery of your goods, please email support@openbucks.com and a member of our team will be glad to assist you.

If you have additional questions, please contact our Support team at: support@openbucks.com.

If there is a problem in delivery of your goods, please email support@openbucks.com and a member of our team will be glad to assist you.

We support the following browsers:

Please make sure that you are running the latest version of your browser for best results.

Desktop:
Chrome: version 49 and above
Firefox: version 44 and above
Safari version 9.1 and above
Opera: version 35 and above
Edge: version 38 and above
IE: version 11

Mobile:
Safari: version 11 and above
Chrome: version 49 and above
Firefox: version 44 and above
Android: version 4.4 and above
Windows: Not supported

Not all methods are available on all sites so we advise that you check the website you are purchasing from first (usually under “Cash and Gift Cards” or “More Options” button on the merchant checkout). For a list of Openbucks accepted merchants please visit our merchant list here.

If you have additional questions, please contact our Support team at: support@openbucks.com.