Customer support

We recommend reviewing our FAQ for commonly asked questions. If you have additional questions, please contact our support team at: support@openbucks.com or complete our support form here.

Openbucks is a payment gateway that enables online merchants to accept cash and retailer gift cards as a form of payment from consumers who do not use bank accounts or credit cards to transact online. Openbucks has over 60,000+ servicing payment locations via CVS/Pharmacy, Dollar General, paysafecard and MoneyGram in the U.S., Canada Post in Canada, and Pacific Coffee in Hong Kong. Openbucks services 2,000+ online merchants directly or via PSP's and aggregators.

The following payment methods are available by region. NOTE: Not all methods are available on all sites so we advise that you check the website you are purchasing from first (usually under “Cash and Gift Cards” or “More Options” button on the merchant checkout).

Pay using gift cards:

United States ($USD):
Plastic CVS/Pharmacy gift cards purchased at a physical CVS Pharmacy location
Plastic Dollar General gift cards purchased at a physical Dollar General location
Obucks cards purchased from an authorized Obucks distributor
paysafecard available at 55,000+ locations

Hong Kong ($HKD):
Plastic Pacific Coffee gift cards purchased at a physical Pacific Coffee location

In addition, we require that the cards are purchased from one of the outlets above, either directly by you, or by a member of your household who has given you explicit authorization to use the card on Openbucks.

Accordingly, here are a few examples of cards that are NOT accepted by the Openbucks Service:
Any form of digital cards, a.k.a. e-gift cards (with the exception of Obucks cards and Openbucks customer service cards)
Cards purchased online, even from an authorised distributor
Cards purchased from a secondary marketplace
Cards purchased or traded on a peer-to-peer platform
Cards traded with you in exchange for good or services or any other consideration
Cards given to you by friends or relatives living in a different location

Pay using cash in-stores:

United States ($USD):
MoneyGram at Walmart, Ace Cash Express, Advanced America and 30,000+ more

Canada($CAD):
Canada Post at PharmaPlus, Rexall, Shoppers Drug Mart and 6,500+ more

Find a location

If you have a login with Openbucks, then you also have an Openbucks balance account where you can load funds to redeem later. You can load your account using the remaining balance on your gift cards, or by loading cash in-stores. When you load balance on to your account, your credits never expire so you can redeem at any time.

1. 1. Select "Cash and Gift Cards" from the merchant checkout and you'll be redirected to Openbucks
2. 2. Select a gift card method such as CVS/Pharmacy on the Openbucks payment page
3. 3. Enter your gift card number and PIN when prompted
4. NOTE: You may use up to 5 gift cards of the same brand to complete a purchase

1. 1. Select "Cash and Gift Cards" from the merchant checkout and you'll be redirected to Openbucks
2. 2. Select a gift card method such as CVS/Pharmacy on the Openbucks payment page
3. 3. Enter your gift card number and PIN when prompted
4. 4. Before you select “Pay Now”, you'll be prompted with an option to transfer any remaining balance to your Openbucks account to use later
5. NOTE: You may use up to 5 gift cards of the same brand to complete a purchase

Any balance left over on your card(s) is yours to use. You can use it again on any online merchant that accepts Openbucks as a form of payment, transfer it to your Openbucks balance account (requires login), or simply keep it and spend it at the retailer store.

As long as your cards are of the same brand, you may combine up to 5 cards to complete a transaction. Please note that all the cards need to be from the same brand (i.e you cannot use a Dollar General card and CVS/Pharmacy card on the same transaction).

1. 1. Select "Cash and Gift Cards" from the merchant checkout and you'll be redirected to Openbucks
2. 2. Select a cash method such as MoneyGram on the Openbucks payment page
3. 3. You'll need to register or login to receive an Openbucks account with instructions to pay
4. 4. Visit a MoneyGram location (i.e. Walmart) and go to the MoneyGram counter
5. 5. Tell the cashier you want to ‘Pay a bill’ (you can load any amount between $20-$1,000 USD)
6. 6. Show the cashier your Openbucks instructions which includes an account number
7. 7. The amount you choose will be loaded onto your Openbucks account and available to spend

1. 1. Select "Cash and Gift Cards" from the merchant checkout and you'll be redirected to Openbucks
2. 2. Select a cash method such as Canada Post on the Openbucks payment page
3. 3. You'll need to register or login to receive an Openbucks account with instructions to pay
4. 4. Visit a Canada Post location (i.e. Shoppers Drug Mart) and go to the Canada Post counter
5. 5. Tell the cashier you want to ‘Pay a bill’ (you can load any amount between $35-$500 CAD)
6. 6. Show the cashier your Openbucks instructions which includes a QR code
7. 7. The amount you choose will be loaded onto your Openbucks account and available to spend

To load cash in-stores using MoneyGram, go to the designated MoneyGram cashier (usually a customer service desk). For example, if you pay at Walmart, then you would go to the Walmart Money Center inside the store.

To load cash in-stores using Canada Post, go to the designated Canada Post cashier (usually a customer service desk). For example, if you pay at Shoppers Drug Mart, then you would go to the Canada Post center inside the store.

The next time you are ready to pay on an Openbucks accepted site, simply log into your Openbucks account when prompted. If you have enough funds loaded, you'll be given the option to “Pay Now”. If you do not have enough funds, then you'll be prompted to either load additional funds using cash in-stores or gift cards to complete your transaction.

There are daily, weekly and monthly limits that may apply to your particular account but as a general rule use the following:

Gift cards (US only):
To load using gift cards such as CVS/Pharmacy, Dollar General and oBucks you can load any amount between $0.01 USD and $500 USD per transaction and you may combine up to 5 gift cards of the same brand.

Cash in-stores (US only):
To load cash using any MoneyGram location such as Walmart, Ace Cash Express or Advance America, there is a minimum load amount of $20 USD and a maximum load amount of $1,000 USD per transaction. If the item you are purchasing is lower than the amount you loaded, then any remaining funds will be available to spend the next time you login to pay.

Cash in-stores (Canada only):
To load cash using any Canada Post location such as Rexall, Shoppers Drug Mart or PharmaPlus, there is a minimum load amount of $35 CAD and a maximum load amount of $500 CAD per transaction. If the item you are purchasing is lower than the amount you loaded, then any remaining funds will be available to spend the next time you login to pay.

Openbucks has a monthly spending limit for unverified Openbucks users. When you reach the spending limit, you need to bring your account to ID-verified status, which will lift your monthly limit. We require this to ensure that Openbucks remains a safe and secure payment gateway for our customers and merchants. Alternatively, you can postpone your spending to the following month.

Requirements to get ID verified means that you will be required to upload a government-issued photo ID. The photo ID must be valid and display your current address.

• • Driver's license
• • Passport
• • State-issued ID card
• • Any other government-issued photo ID

A member of our support team will contact you at the email provided with confirmation that your account is upgraded to ID-verified status. From there, you will be able to continue purchasing through Openbucks with a higher monthly limit. Please note that ID-verified status does not guarantee that all future transactions will be accepted: we may still, at our discretion, decline transactions based on confidential criteria for the management of risk and the protection of Openbucks, our customers, and our merchants and retail partners.

Please note that all Openbucks transactions are final and cannot be canceled, refunded or charged back. If there is a problem in delivering your goods, please email support@openbucks.com and a member of our team will be glad to assist you.

If there is a problem with delivery of your goods, please email support@openbucks.com and a member of our team will be glad to assist you.

The oBucks card (sometimes called oBucks code) is a digital prepaid card issued by Openbucks and is redeemable in over 1,000+ online games.

NOTE: Not all methods are available on all sites so we advise that you check the website you are purchasing from first (usually under “Cash and Gift Cards” or “More Options” button on the merchant checkout). For a list of Openbucks accepted merchants please visit our oBucks merchant list here.

oBucks cards are available to purchase on the following sites:

1. OffGamers
2. SEA Gamer Mall
3. G2A.com
4. Dundle.com
5. ChilePremium.cl

1. 1. Go to the merchant checkout and select the Openbucks payment button (usually under “Cash and Gift Cards” or “More Options” button on the merchant checkout)
2. 2. You'll be redirected to Openbucks to select the “oBucks” payment option
3. 3. Enter your oBucks card and PIN number when prompted to redeem

To check your oBucks card balance, please visit: here.

oBucks gift cards (“GCs”) are issued and processed by Openbucks Corp. No expiration date or service fee to redeem. Except as required by law, GCs cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods using Openbucks. Openbuck is not responsible if a GC is lost, stolen, destroyed or used without permission. No returns or refunds accepted. For FAQ and a list of eligible merchants visit: customer support. To check GC balance visit: oBucks balance. For questions contact: support@openbucks.com. For terms of use visit: terms of use and for privacy policy visit: privacy policy. Openbucks, oBucks and their logos are trademarks of Openbucks Corp. All other trademarks are the property of their respective owners.

If you have questions about your oBucks card, please contact our Support team at: support@openbucks.com.

If you are having trouble redeeming your card, please contact our Support team at: support@openbucks.com.

Please note that all Openbucks transactions are final and cannot be canceled, refunded or charged back. If there is a problem with the delivery of your goods, please email support@openbucks.com and a member of our team will be glad to assist you.

If you have additional questions, please contact our Support team at: support@openbucks.com.

If there is a problem in delivery of your goods, please email support@openbucks.com and a member of our team will be glad to assist you.

We support the following browsers:

Please make sure that you are running the latest version of your browser for best results.

Desktop:
Chrome: version 49 and above
Firefox: version 44 and above
Safari version 9.1 and above
Opera: version 35 and above
Edge: version 38 and above
IE: version 11

Mobile:
Safari: version 11 and above
Chrome: version 49 and above
Firefox: version 44 and above
Android: version 4.4 and above
Windows: Not supported

Not all methods are available on all sites so we advise that you check the website you are purchasing from first (usually under “Cash and Gift Cards” or “More Options” button on the merchant checkout). For a list of Openbucks accepted merchants please visit our merchant list here.

If you have additional questions, please contact our Support team at: support@openbucks.com.